1 – Standard platform support is currently made available between 8:00AM – 4:00PM ET, and is limited to help on general matters or technical issues (e.g. – you’re having issues logging in, don’t know how to add a new user, etc.). We anticipate expanding these service hours in Q1 2020.
2 – A support “ticket” is any support incident unrelated to system defects or outages. Paid “per incident” support is available once plan limits are reached.
3 – Expert support sessions are provided by Spryng Professional Partners and scheduled within 48 hours of your request.
4 – The Spryng Customer Advisory Board is comprised of 10-20 customers who meet periodically to offer feedback on the platform and shape future capabilities. Advisory Board Membership affords priority access to new features ahead of release to the general public.