Your success is our top priority.

We’ve developed a family of “Spryng Care” success programs to provide a range of options for platform support, expert guidance and training that best serve your needs and your budget. All subscriptions come with our Standard plan, which emphasizes basic platform support. Premier plans offer enhanced service levels plus a limited number of expert consultations on sensemaking “good practices."

Platform Support 1

On-line help documentation

Live chat and email channels

New User Onboarding:
• Access to on-line guide

 

Support Ticket Plan Limits: 2
• 12 tickets per calendar year
• 3 tickets per calendar quarter
• 24 hour guaranteed response

Expert Support 3
(Narrative Inquiry / Sensemaking / Analysis / Facilitation)

NOT INCLUDED

 

 

 

 

 

Customer Advisory Board 4

NOT ELIGIBLE

Platform Support 1

On-line help documentation

Live chat and email channels

New User Onboarding:
• Access to on-line guide
• 45 minute group orientation (public)
• Expert guidance on account configuration

Support Ticket Plan Limits: 2
• 24 tickets per calendar year
• 6 tickets per calendar
• 6 hour guaranteed response
• Dedicated success manager

Expert Support 3
(Narrative Inquiry / Sensemaking / Analysis / Facilitation)

“Good Practice” guidance in:
• Initiative Design
• Sensor design
• Signifier Design

“Good Practice” guidance on:
• Approaches to analyzing collected responses

Maximum of 4 sessions per calendar year and 2 sessions per calendar quarter.

Customer Advisory Board 4

Eligible to participate in at least 1 session per calendar year and receive priority access to new features ahead of general release.

 

COMING SOON

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1 – Standard platform support is currently made available between 8:00AM – 4:00PM ET, and is limited to help on general matters or technical issues (e.g. – you’re having issues logging in, don’t know how to add a new user, etc.).  We anticipate expanding these service hours in Q1 2020.

2 – A support “ticket” is any support incident unrelated to system defects or outages.  Paid “per incident” support is available once plan limits are reached.

3 – Expert support sessions are provided by Spryng Professional Partners and scheduled within 48 hours of your request.

4 – The Spryng Customer Advisory Board is comprised of 10-20 customers who meet periodically to offer feedback on the platform and shape future capabilities. Advisory Board Membership affords priority access to new features ahead of release to the general public.